How we run the shop.

Booking is done through the app or website. We also accept walk-in appointments. The preferred payment method for walk-in appointments and in-store purchases is card. We also accept Apple Pay and Google Pay.

Serviced on a first come, first serve basis. Clients with booked appointments take priority.

We offer a 10-minute grace period for all appointments. If a client arrives more than 10 minutes late, the barber reserves the right to refuse service or reschedule. This ensures that our barbers' time is respected and that other clients receive their appointments as scheduled.

There is a two-hour rescheduling and cancellation policy. If a client does not call or notify the barber two hours prior to the appointment time, the barber has the right to withhold rescheduling or cancellation options. Modify or cancel from the app or contact the location. Cancellations and transfers are only available up to 2 hours before your appointment.

To redeem a coupon, appointments must be booked through our website or app. The Spot Barbershop reserves the right to cancel a coupon at any time without prior notice. Barbers reserve the right to refuse service if terms and conditions are not adhered to by the user.

Spot Junior services kids from 5 to 12 years old. All children must sit alone and follow shop rules. If the child starts crying or moving, the barber must stop the service so we do not harm the child or disrupt the experience of other guests.

Refund requests for services must be made within 48 hours of the appointment time. Contact our Customer Service team through the contact page.

We do not offer refunds, only exchanges or store credit, within 14 days of purchase with a sales receipt. Sale and discounted items are final sale. One exchange per order. Items must be in sale-able condition, in original packaging with tags attached, new, not worn, unaltered, and free of odors or fragrances. Items must be returned to the original location of purchase.

Card is preferred for walk-ins and in-store purchases. We accept Apple Pay and Google Pay, cash at every shop, and pay-ahead in the app. Receipts go out by email or text.

Gift cards are sold online and at every shop, never expire, and work at any Spot and in the app. They are not redeemable for cash except where the law requires it. Lost cards can be reissued if you bought them with an account.

Points are earned on paid services after checkout and on the actions listed on the rewards page. They have no cash value, cannot be transferred, and are redeemed at the register for the services listed. The shop may adjust the program with notice on this page.

Ratings you leave in the app go to the barber and the shop manager. We never post your name or your rating publicly without asking. If you want your photo taken out of a shop post, email customerservice@thespotbarbershop.com.